Frequently Asked Questions
We expect to move as soon as renovations are finished. We are excited to have more space to better serve our regular local customers and more! We will be expanding our menu with lunch and breakfast items however we cannot confirm the menu at this time but we are working really hard to provide options for everyone. We do not expect to be closed for any length of time however things may change, we will do our best to inform our customers of any closures as we get closer to the move in date. We are just as excited as you!
We require a 72 hour notice for online orders and a week's notice for cakes or cookies with artwork (such as fondant or extensive buttercream drawings). Notice can vary based on the timeframe as well. For instance, we may have to stop taking orders for cakes with artwork for a certain weekend if it happens to be a holiday weekend. It just depends on how fast everyone else orders, ultimately. Because of this, we recommend ordering as soon as possible so we can at least hold a ticket for you.
Unfortunately we do not offer sugar free cakes at this time however if that changes in the future we will update our menu!
No, the only type of vegan cake that we make is chocolate, but we have a variety of vegan frostings you can choose from (Strawberry, espresso, oreo, vanilla or chocolate).
Unfortunately we are not able to adjust anything in our recipes because we make everything in such large batches. We cannot customize and use a recipe we have not tried or tested for ourselves, this is to ensure product quality and customer satisfaction across the board.
No, we are not able to do that, sorry. We make our cakes in large batches, so we need to keep our recipes consistent. We recommend finding the combination of our cake, mousse and icing options that best fits your palette. We don't mind keeping a record of it if we can!
We do offer delivery if we have availability (enough staff), however we charge an additional fee added to the cost of the cake. This fee starts at $25 and can increase depending on the address we deliver to. This is because we have to send out one of our decorators to do this. We do not work with any couriers or courier companies such as Doordash, UberEats, etc. Unfortunately these 3rd party delivery services don't take as much care with your items as you, and we, would like them to. If using a 3rd party courier to pick up please be aware we cannot guarantee the condition your item(s) will be received in.
Unfortunately the only records we keep of orders are ones paid via online invoice (quickbooks) or orders placed via email. If you called to place the order over the phone or ordered in person at the bakery, we do not keep the order on file.
We can sometimes accommodate custom designs for cakes, however this will depend on the date or weekend that you'll need it by. Please forward your request to onceinabluemoonbakery@gmail.com with the date you'll need your order by, any pictures of the requested design, and/or a description of what you're looking for and one of our staff can check availability for you.
Sadly we do not have the capability to do that. We do make gluten free cake, however it does contain eggs, and we are not able to make it without eggs.
Yes, we keep a variety of cakes in our case in the front of our store. We are unable to guarantee a specific kind or size for same-day pickup, unless you order ahead. The types/flavors vary by day and time and will depend on what other people have ordered for pickup that day so there is no way to tell what will end up in our case at any given day.
Yes, we recommend keeping the cake in the fridge up to half an hour before serving. If left out the buttercream can sweat and decorations can droop.
We recommend keeping the cake on the floorboards of the car (front seat, passenger side if possible) with the AC set to the floor to keep it cool. We do not recommend keeping it in ice or in a cooler.
While we offer to make vegan or gluten free options via custom orders, we only have limited options and they are all made-to-order.
We have a special process to avoid certain allergens by making the allergy-sensitive order in the morning on freshly cleaned equipment, however we are not able to give any 100% guarantees that there is no cross contamination since we do keep allergens in the bakery at all times. If you are ordering a treat for someone with a severe allergy, we recommend ordering from a bakery that can 100% guarantee no cross contamination, for their safety.